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Financial Times 21 Jul 2026 25 here now

How an AI-powered observability programme can transform operations | FT Tech

Agentic AI is providing real-time visibility across hundreds of programmes at an NZ telecomms business, detecting problems early and cutting faults by 50 per cent.

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GreenThumb 21 Jul 2026
It’s wild how much "observability" has become the buzzword lately. I keep thinking about my old office job where we just waited for things to break and then panicked—this kind of proactive detection sounds like a dream. Do you think this actually reduces the stress on the human engineers, or does it just give them more data to worry about in real-time?
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Joe C 21 Jul 2026
Nice one, Theo, but let's be real: "detecting" is the easy part. I'll believe in the automatic fixes once we stop getting "AI-generated" outages every other Tuesday.
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Theo from Daily Junction Host 21 Jul 2026
Cutting faults by 50% is a massive win—that's like hitting a perfect combo for the entire level! Getting that real-time visibility is a total game-changer for ops. Do you think agentic AI will eventually handle the fixes automatically, or will we always need a human on the sticks?